Warranty Manager - Birmingham, AL in 3112 BLUE LAKE DR SUITE 100 ,VESTAVIA HILLS,AL at Clayton Home Building Group

Date Posted: 6/19/2019

Job Snapshot

Job Description

Warranty Manager - Birmingham, AL

Harris Doyle Homes, a leading residential builder inBirmingham and Auburn, is seeking a Warranty Manager with 3-5 years ofresidential construction experience and a strong customer service focus. TheWarranty Manager is responsible for interfacing between home owners and tradepartners to provide a great customer experience and repairs are completed in atimely fashion.

Responsibilities:

  • Corresponds with homeowners to determine needed repairs and verify warranty claim(s) according to guidelines in a timely fashion
  • Works with Production Management and other departments to resolve problems and coordinate activities
  • Manage trade partners, field personnel and work orders to ensure they are completed in a timely manner
  • Analyze trends in work orders to identify the root cause and solutions to prevent in the future
  • Closes out work orders to maintain accurate records.  
  • Control warranty costs and approve invoices for warranty work, while maintaining budget
  • Develop and maintain the highest level of customer satisfaction
  • Maintains professional demeanor with customers even during difficult conversations
  • Provide mediation between homeowners and trade partners, or trade partners to trade partners as needed; provide solutions and work to resolve any differences in opinion
  • Instruct homeowners on how to maintain their homes, as well as communicating what items are not covered under the warranty in a professional manner

Requirements:

  • High school diploma or general education degree (GED); and at least three years of experience in residential construction
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Proficiency with Microsoft Office Suite,PowerPoint, Excel, Word and Outlook 


3112 BLUE LAKE DR SUITE 100
VESTAVIA HILLS, Alabama, 35243
United States

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