VP of Customer Care, Quality, & Production, SPT (Nashville, TN area) in Nashville, TN at Clayton Home Building Group

Date Posted: 2/3/2020

Job Snapshot

Job Description

General Function:

To support the production, quality, and service departments to work together to achieve the organization's missions, strategies, and goals.

Specific Duties and Responsibilities:

  • Ensures corporate-wide quality management systems effectively measure, evaluate, and improve the quality and performance of processes and ultimately higher customer satisfaction.
  • Fosters a collaborative, internal and external customer-focused, solution-oriented environment that supports mission, core values, and strategic direction.
  • Actively engages division managers in the quality improvement mindset through routine, accurate, and useful reporting on key performance indicators that relate to quality and customer satisfaction.
  • Ensures consistent and accurate process adherence across divisions.
  • Leads the continuous improvement mindset through ongoing A3 training and support.
  • Leads and manages all legal interactions and responses with closed customers in all divisions.
  • Actively engages in community-facing efforts to build the Goodall brand - grand openings, events, BBB, etc.
  • Manages the acquisition and maintenance of fleet vehicles.
  • Other responsibilities as assigned.

Job Requirements

Prerequisites for Success:

  • Proven track record in dealing with difficult customer, team, and trade situations.
  • Successful history of leading and completing special projects.
  • Active participation in GHU class leadership.
  • Advanced Excel skills to create meaningful reports.
  • Willingness to travel including overnight stays to divisions as needed.
  • Proven success in building relationships across departments.
  • A3 Thinking champion.


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