Quality Assurance Manager - New Tazewell, TN in 405 S. BROAD ST ,NEW TAZEWELL,TN at Clayton Home Building Group

Date Posted: 1/2/2020

Job Snapshot

Job Description

Quality Assurance Manager - New Tazewell, TN

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Home Building Group is actively searching for a QA Manager to join the team at our New Tazewell, TN facility.

General Expectations: 

 To establish procedures and quality standards and ensure proper working order by all stakeholders involved the program. Conduct production line inspections to verify that required construction requirements and QA procedures and being followed. Review/monitor third-party inspection reports, along with accompanying third-party-state HUD inspecting during plant inspections and audits. Great leadership, communication and interpersonal skills. Verify all quality related initiatives are understood by all stakeholders. Audit, train and develop team members as needed to ensure continuity of all established quality programs.


DAPIA / Floor Plan - Approved Document Control

  • Maintain current master copy of all documents in the office including supplier data, supplier audit reports, DAPIA, ECR’s, record of changes, CEF forms, etc.
  • Distribute materials (DAPIA updates, supplier data, product standards, etc) in a meeting environment with full explanation of changes or additions.
  • Maintenance of the on-line DAPIA, where applicable, is the responsibility of the QA Department and designated Area Manager.
  • Review all change orders.
  • Review service trends on a weekly basis to reveal any weak areas in the production process.
  • Initiate ECR’s for proposed changes or modifications of the DAPIA designs or Floor Plans.
  • Follow-up with all paper work distributions to assure changes are understood and being made in accordance with distributed drawings and specifications.

Inspections, Monitoring, and Tracking

  • Perform a systematic documented line inspection, in a 15-day rotation of CCI items, material installation and observation of testing equipment.
  • Daily inspection of a labeled unit.
  • Follow-up inspections of yard work and re-testing.
  • Ensure that the QA Administration - FTC Database is updated routinely and monitor for repetitive issues or other quality issues.
  • During IPIA inspections, ensure Asst. QA, Area Manager or Team Leader routinely walk with the IPIA while in their respective departments.
  • De-brief General Manager and Production Manager of daily IPIA findings and ensure they sign the report.


  • Responsible for ensuring weekly DAPIA training with team members. (more frequently as necessary in areas identified by repetitive or other quality issues).
  • Ensure QA Administrative database for Training is updated routinely.
  • Assist with training all new team members and department transfers.
  • Training and review of new floor plans, DAPIA designs, Product Standards, supplier data, etc.
  • Responsible for ensuring all testing personnel and their back-ups are certified as required.

Reporting and Accountability

  • Report all quality control and IPIA findings.  All IPIA findings are to be answered properly by the QA Manager and Area Manager.  Each Area Manager that had a non-conformance found in their area by the IPIA or is a repetitive non-conformance must be documented and answered with the use of a C.E.F. (Compliance Education Form). These forms must be filed and maintained to eliminate repeat issues.
  • Keep the General Manager and Production Manager aware of problem areas and the top three issues.
  • Keep the Home Office aware of repetitive issues, new materials, and any new code interpretations.
  • Maintain any QA information boards as required.
  • Additional duties and responsibilities may be added as needed.

Skills, Knowledge, and Abilities Required:

  • Must be able to walk, climb, lift loads of at least 50 lbs., and perform such other physical duties as may be necessary to carry out the specific and general duties described above.
  • Must be able to communicate efficiently and clearly with customers, peers and team leaders both verbally (in person / over the phone) and in writing.
  • Ability to comprehend building terms, including architectural and engineering drawings and specifications.

Education and Qualifications:

  • BA or equivalent QA Management experience
  • 4 years’ proven experience Managing other preferred
  • 4 years of HUD experience preferred
  • 4 years of DAPIA experience preferred 

NEW TAZEWELL, Tennessee, 37825
United States

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