Parts Coordinator - Richfield, NC in 304 E. CHURCH STREET ,RICHFIELD,NC at Clayton Home Building Group

Date Posted: 8/18/2019

Job Snapshot

Job Description

Parts Coordinator - Richfield, NC

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Home Building Group is actively searching for a Parts Coordinator to join the team at our Richfield, NC facility.


  • High School Diploma, Associate Degree or higher preferred.
  • Able to organize, prioritize, and deliver projects within deadlines.
  • Able to communicate positively and clearly with peers, managers, and customers
  • Proficient in MS Office software, including Excel
  • Knowledge of AS400 preferred
  • Basic understanding of home construction process


TheParts Coordinator is reliable, responsible, and detail-oriented. They mustunderstand customer service and act in a cooperative and positive manner. Theirprimary responsibility will be facilitating the pulling of required serviceparts. This position is expected to work with integrity and professionalismwhile documenting and processing orders for carrier shipments. In addition,this position is expected to develop an understanding of common names for thesame part and communicate exactly what is being requested.


 Essential Duties and Responsibilities are as follows.  Other duties may be assigned.

  • Maintaining inventory controls in office and warehouse environments.
  • Taking and logging parts orders for dealers and homeowners.
  • Reviewing parts orders with purchasing to ensure materials are available to pull.
  • Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
  • Packaging and shipping parts to customers within 7 days.
  • Documenting and processing orders for FedEx and Southeastern shipments.
  • Coordinating with dealer, homeowner and transportation service to ensure accurate & timely delivery.
  • Filing paperwork on a regular, if not daily basis
  • Communicate positively and frequently with customers to set delivery expectations.
  • Following up internally and externally until claim is resolved.
  • Creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.


LanguageSkills.  Abilityto read and interpret documents such as policies, safety rules, operating andmaintenance instructions, and procedure manuals. Ability to write routinereports and correspondence. Ability to speak effectively before groups ofcustomers or team members. 

MathematicalSkills.  Abilityto add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals. Ability to compute rate, ratio, andpercent and to draw and interpret bar graphs.

ReasoningAbility.  Abilityto apply common sense understanding to carry out instructions furnished inwritten, oral, or diagram form. Ability to deal with problems involving severalconcrete variables in standardized situations.


 Rules andRegulation.  Allemployees must adhere to all safety rules and regulations required by local,State and Federal authorities, wear the appropriate personal protectiveequipment necessary to perform the job in a safe manner and will follow allsafety rules per the Company’s Safety Policy.

PhysicalDemands.  Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

While performing the duties of this Job, the employee is regularlyrequired to sit and talk or hear. The employee is occasionally required tostand; walk; use hands to handle or feel; reach with hands and arms and stoop,kneel, crouch, or crawl. The team member must occasionally lift and/or move upto 50 pounds. Specific vision abilities required by this job include closevision.

WorkEnvironment.  Thework environment characteristics described here are representative of thosethat a team member will encounter while performing the essential functions ofthis job, but frequent visits to our production facility will happen, requiringpersonal protective equipment. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Whileperforming the duties of this Job, the employee is occasionally exposed tooutside weather conditions. The noise level in the work environment ranges frommoderate (office) to loud (production plant).

RICHFIELD, North Carolina, 28137
United States

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