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Driver Manger in Cullman, AL at Clayton Home Building Group

Date Posted: 4/17/2019

Job Snapshot

Job Description


The Dispatcher is responsible for securing adequate capacity for home deliveries based on plant assets and coordinating the movement of the load to the Retail Center so deliveries are on time and in compliance with government regulations, Connect standards, and customer expectations. A dispatcher must think quickly on both a detailed and big picture scale, and uncover hard-to-find solutions (and backup-solutions to solutions) within large sets of data.


  • Balance and maintain driver pool by scheduling and pre-planning driver routes based on plant production.

  • Continuously monitor incoming plant production reports.

  • Ensure all appropriate permits are ordered in the correct timeframe according to policy.

  • Adjust dispatch plans and reallocate tractors and escorts as necessary to meet changing service needs.

  • Monitor drivers’ HOS to ensure a route will not make a driver ineligible to complete.

  • Supervise drivers to ensure they comply with administrative policies and procedures, safety requirements, and government regulations.

  • Schedules repairs both roadside and on-site.

  • Responds to emergencies and accidents according to standard operating procedures.

  • Monitors damage reports from Drivers and Escorts.

  • Interacting with Retail Centers and Drivers to keep up-to-date information flowing about routes and schedules.

  • Assisting Safety Manager with truck audits.

  • Investigate customer and over-the-road complaints, determine the cause, then recommend corrective action points according to policy and procedure guidelines.

Job Requirements

  • High School Diploma or GED

  • At least 1-year proven Dispatch experience

  • General understanding of FMCSA Compliance

  • Excellent organizational skills

  • Outstanding attention to detail

  • Ability to perform in a deadline-driven environment with rapidly changing priorities

  • Ability to thrive in a fast paced environment

  • Ability to work without direct supervision exercising discretion and independent judgment

  • Exceptional decision-making ability

  • Exceptional communication and interpersonal abilities

  • Exceptional problem solving abilities

  • Must have a positive attitude

  • Must have the ability to work in a team environment

  • Proficient in Word and Excel


  • Previous customer service experience

  • Previous leadership experience

  • College degree in related field

  • Knowledge of time/distance geography

  • Familiarity with AS400 operating system

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