Customer Success Manager (Sales) - TRU Knoxville, TN in 3926 FOUNTAIN VALLEY ROAD ,KNOXVILLE,TN at Clayton Home Building Group

Date Posted: 9/27/2019

Job Snapshot

Job Description

Customer Success Manager (Sales) - TRU Knoxville, TN

Clayton Homes, a BerkshireHathaway company and the nation's leading housing provider, is a verticallyintegrated housing company that builds, sells, and insures affordable housing.Our commitment to creating a World Class Customer Experience is unparalleled inthe housing industry and we believe it begins with a World Class Team MemberExperience. From entry-level to more experienced positions, we're activelyrecruiting individuals who are passionate, positive, and eager to learn. Wethen equip you for success, whether you're in the office, in the field, or onthe floor. As a member of our team you'll enjoy excellent benefits,opportunities for growth, and an encouraging culture that supports work / lifebalance.

The Home Building Group is actively searching for a Customer Success Manager tojoin the team at our Knoxville, TN facility.

PositionSummary:

 Our Customer Success Managers (CSM) are the frontline forthe Home Building Group, building trusted business partnerships between ourretail locations and home building facilities to provide value added serviceswhich supports sustainable growth and brand loyalty. It’s a role that combinestraditional sales and market growth practices and aligns them with world classcustomer experience through training and teaching our retail partners to helpthem grow their businesses. By championing company initiatives, the CSM will workto create efficiencies in product and inventory management, technology, and salesmanagement to continuously grow our market share and ensure an overall worldclass customer experience.

EssentialFunctions:

  • Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
  • Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
  • Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
  • Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
  • Elevate housing and perceptions of the industry and Brand through customer focus.
  • Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
  • Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
  • Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
  • Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
  • Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
  • Proactively face challenges while being committed to providing customers with excellent services and products.
  • Create engagement and awareness to positively influence NPS and customer referrals.
  • Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
  • Conduct visits to retail partners for hands-on training and product updates.
  • Stay up-to-date on trends within the industry through frequent competitive analysis.
  • Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes.
  • Perform other duties as requested, directed, or assigned.

Qualifications:

  • Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor’s (4 year) degree a plus.
  • 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
  • Ability to travel 50% of the time and flexibility with scheduling, working occasional weekends as needed.
  • Must have great communication skills, written and verbal.
  • Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities.
  • Great attention to detail, organizational, and analytical skills.
  • Ability to work independently or in a team environment.
  • Motivated and self-starter.
  • Willing to learn, hard-working, determined, and assertive.
  • Microsoft Office skills (Excel, Word, PowerPoint).


3926 FOUNTAIN VALLEY ROAD
KNOXVILLE, Tennessee, 37918
United States

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.