Customer Care Coordinator - Waco, TX in 7001 IMPERIAL DRIVE ,WACO,TX at Clayton Home Building Group

Date Posted: 8/12/2019

Job Snapshot

Job Description

Customer Care Coordinator - Waco, TX

Clayton Homes, a BerkshireHathaway company and the nation's leading housing provider, is a verticallyintegrated housing company that builds, sells, and insures affordable housing.Our commitment to creating a World Class Customer Experience is unparalleled inthe housing industry and we believe it begins with a World Class Team MemberExperience. From entry-level to more experienced positions, we're activelyrecruiting individuals who are passionate, positive, and eager to learn. Wethen equip you for success, whether you're in the office, in the field, or onthe floor. As a member of our team you'll enjoy excellent benefits,opportunities for growth, and an encouraging culture that supports work / lifebalance.

The Home Building Group is actively searching for a Customer Care Coordinator tojoin the team at our Waco, TX facility.

POSITION SUMMARY:  

The CustomerCare Coordinator (CCC) is responsible for following the example set by the CCMof responding competently, and efficiently to claims for warranty service orreimbursement in a manner which follows state and federal guidelines, satisfiesour customers, enhances the reputation of our retailers, and contributes to theprofitability of our company. In all activities promote the stated mission ofthe company.

CORE COMPETENCIES:  

  • One to 3 years of experience in the manufactured home building industry or similar, preferred
  • Computer Literate. Successfully learn the programs necessary to complete all job responsibilities
  • Proven phone and interpersonal skills. Ability to communicate clearly and positively on all levels, including internal and external customers, peers, managers, and the home office
  • Ability to maintain an organized workspace
  • Moderate skill level in basic math and finance. Ability to work with numbers and spreadsheets

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential Duties and Responsibilitiesare as follows.  Other duties may beassigned.

General 

  • Follow through to completion customer care service requests and work orders through the warranty bill back process, the use of facility service technicians, and outside independent contractors
  • Create and maintain good relationships with vendors and suppliers and other customer care team members
  • Create orders based on service requests that will originate from customers, customer service technicians, retailers, and builders
  • Enter and edit customer service work orders, research history, and report to state and federal agencies. Document and file all necessary information to comply with company and government regulations
  • Ensure that all requests for payment are within the written policy requirements, and escalate special circumstances to the CCM when applicable
  • Provide polite, ethical, and knowledgeable communication to all customers (home owners, retail team members, and the home office support team)
  • Adhere to and support all Clayton Homes Building Group policies and procedures.
  • Follow all federal processes and requirements of 24 CFR Part 3282; specifically, but not limited to Subpart I and F
  • Follow and assist in the enforcement of all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:  

LanguageSkills, Abilityto read and interpret documents such as policies, safety rules, operating andmaintenance instructions, and procedure manuals. Ability to write routinereports and correspondence. Ability to speak effectively before groups of peersor team members.

AnalyticalSkills, Abilityto add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals. Ability to compute rate, ratio, andpercent and to draw and interpret bar graphs preferred. Ability to pull reportsthrough the STP system, analyze and report back to the management team.

ComputerSkills, Aworking knowledge of Microsoft Office and its components; mainly Word, Excel,and Outlook (calendars and email).  Ability to learn new programs as needed.

ReasoningAbility, Abilityto apply common sense understanding to carry out instructions furnished inwritten, oral, or diagram form. Ability to deal with problems involving severalconcrete variables in standardized situations.

OTHER

Rules andRegulations, Allteam members must adhere to all safety rules and regulations required by local,State and Federal authorities, wear the appropriate personal protectiveequipment necessary to perform the job in a safe manner and will follow allsafety rules per the Company’s Safety Policy.

PhysicalDemands, Thephysical demands described here are representative of those that must be met bya team member to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

While performing the duties of this Job, the teammember is regularly required to sit and talk or listen. The team member isoccasionally required to stand; walk; use hands to handle, or feel; reach withhands and arms and stoop, kneel, crouch, or crawl. The team member must occasionallylift and/or move up to 40 pounds.

WorkEnvironment, The work environment characteristics described here arerepresentative of those that a team member will encounter while performing theessential functions of this job, but frequent visits to our production plantwill happen, requiring personal protective equipment. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialfunctions. While performing the duties of this Job (inspections, training,audits, etc.), the team member may be exposed to outside weather conditions,and may be exposed to frequent and long-range driving. The noise level in thework environment ranges from moderate (office/road/customers’ homes) to loud(production plant).


7001 IMPERIAL DRIVE
WACO, Texas, 76712
United States

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