This site uses cookies. To find out more, see our Cookies Policy

Customer Care Coordinator - Nashville, NC in 1001 EASTERN AVE ,NASHVILLE,NC at Clayton Home Building Group

Date Posted: 5/6/2019

Job Snapshot

Job Description

Customer Care Coordinator - Nashville, NC

Clayton Homes - Nashville, NC is seeking a Customer Care Coordinator with experience in construction and building skills, preferably with experience in the manufactured homes industry.  The Customer Care Coordinator must have track record in successfully administering/coordinating customer service programs as per company rules and regulations. This position reports to the Customer Care Manager.

Summary/Objective
The Customer Care Coordinator is be responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner. 

Core Competencies:

  • Able to work under pressure and handling fast paced environment and multiple deadlines
  • Able to communicate clearly, positively, effectively, and timely in person, in writing, and by phone
  • Able to build relationships with customers, peers, and managers
  • Able to organize and prioritize, effectively
  • Able to resolve issues and escalate issues when necessary 
  • Understands the importance of customer experience
  • Able to provide accurate, valid, and complete information by using company methods and tools

Requirements:

  • 5-7 years of customer service experience in the manufactured home industry REQUIRED
  • 3-5 years of experience in customer care coordination/administration
  • Proficient in MS Office Products, including Excel
  • Excellent phone etiquette
  • Professional demeanor and presentation

Responsibilities:

  • Manages large numbers of incoming calls
  • Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution
  • Keeps records of customer interactions, process customer data, and file documents
  • Coordinates service requirements of customers effectively and timely
  • Takes the extra mile by inquiring about service requests to ensure one-trip service completion
  • Able to maintain physical and electronic records, effectively
    Willing to travel (10% or less)

Work Environment

This job operates in a professional office environment with multiple desk in one area. Will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The team member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The team members must frequently lift and/or move up to 10+ pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


1001 EASTERN AVE
NASHVILLE, North Carolina, 27856
United States

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.