Customer Care Coordinator - Goodall Homes in Nashville, TN at Clayton Home Building Group

Date Posted: 10/8/2019

Job Snapshot

Job Description

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.


The Home Building Group is actively searching for an Customer Care Coordinator to join the team at Goodall Homes in Nashville, TN.



GENERAL FUNCTION:  

Performs the daily activities required to address customer concerns so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.



SPECIFIC RESPONSIBILITIES:

  • Customer follow up on service concerns
  • Work order entry and follow up through Punchlist Manager software
  • Schedule for field service representatives
  • Accurate trade payments and back charges
  • Follow up on overdue work orders with trades
  • Daily log of customer calls
  • Reporting as required
  • Create Welcome Home Celebration Folders
  • Assist in completing monthly expense
  • Attend all required meetings
  • Year-end contact and scheduling with customers
  • Order office supplies including Welcome Home Celebration collateral
  • Projects assigned by Customer Care Manager

Job Requirements



PREREQUISITES FOR SUCCESS:

  • People skills to articulately and professionally handle difficult situations.
  • Computer aptitude/experience to manage daily activities.
  • Organizational skills to effectively plan and manage daily priorities.
  • Good communication skills to translate and interpret between the homeowners and trades.

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