Customer Care Coordinator - Andersonville, TN in 1420 MOUNTAIN ROAD ,ANDERSONVILLE,TN at Clayton Home Building Group

Date Posted: 8/1/2019

Job Snapshot

Job Description

Customer Care Coordinator - Andersonville, TN

Clayton Homes, a Berkshire Hathaway company, is seeking a Customer Care Coordinator with experience in construction and building skills, preferably with experience in the manufactured homes industry to join the team at our facility in Andersonville, TN.  The Customer Care Coordinator must have track record in successfully administering/coordinating customer service programs as per company rules and regulations. This position reports to the Customer Care Manager.

Summary/Objective

The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner. 

Core Responsibilities:

  • Able to work under pressure and handling fast paced environment and multiple deadlines
  • Able to communicate clearly, positively, effectively, and timely in person, in writing, and by phone
  • Able to build relationships with customers, peers, and managers
  • Able to organize and prioritize, effectively
  • Able to resolve issues and escalate issues when necessary 
  • Understands the importance of customer experience
  • Able to provide accurate, valid, and complete information by using company methods and tools

Requirements:

  • 5-7 years of customer service experience in the manufactured home industry REQUIRED
  • 3-5 years of experience in customer care coordination/administration
  • Proficient in MS Office Products, including Excel
  • Excellent phone etiquette
  • Professional demeanor and presentation

Responsibilities:

  • Manages large numbers of incoming calls
  • Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution
  • Keeps records of customer interactions, process customer data, and file documents
  • Coordinates service requirements of customers effectively and timely
  • Takes the extra mile by inquiring about service requests to ensure one-trip service completion
  • Able to maintain physical and electronic records, effectively


1420 MOUNTAIN ROAD
ANDERSONVILLE, Tennessee, 37705
United States

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