Customer Care Coordinator - Albany, OR in 2445 PACIFIC BLVD.,SW ,ALBANY,OR at Clayton Home Building Group

Date Posted: 11/25/2019

Job Snapshot

Job Description

Customer Care Coordinator - Albany, OR

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Home Building Group is actively searching for new Customer Care Coordinator at our Albany, OR facility.

General Expectations:

 This is an integral position responsible for Coordinatingthe day-to-day administrative responsibilities which support the Customer Careprogram. This position must have great interpersonal skills in relating with teammembers & customers and provide a servant minded World Class customerexperience.

Duties / Responsibilities:

  • Conduct pre-scheduling calls and exit interview calls.Process Contractor and Retailer service billbacks.
  • Process all vendor claims, enter Warranty Card information, Send Welcome letters & general correspondence as directed by Regional Administrators or CCM.
  • Communicate with Customer Care Manager, Parts department and purchasing.
  • File all service and parts paperwork, create & move folders to accommodate new information & archive information.Organize and maintain file cabinets.
  • Research, initiate and close all standalone parts orders.
  • Update spreadsheets & general admin responsibilities as directed.
  • Provide administrative support to the Customer Care Territory Manager position and the Customer Care Manager.

Skills, Knowledge, and Abilities Required:

  •  Very high attention to detail and accuracy.
  • Highly skilled with handling any service or parts questions & ability to offer resolutions.
  • Ability to cover for other Customer Care team members in their absence.

Education and Qualifications:

  • 2 plus years in the Manufactured housing and/or Customer service experience.
  • Intermediate proficiency in Microsoft Office, Microsoft Excel, Outlook and Vantage.

ALBANY, Oregon, 97321
United States


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