Customer Care Advocate - Middlebury, IN in 437 N. MAIN STREET ,MIDDLEBURY,IN at Clayton Home Building Group

Date Posted: 10/1/2019

Job Snapshot

Job Description

Customer Care Advocate - Middlebury, IN

Clayton Homes, a BerkshireHathaway company and the nation's leading housing provider, is a verticallyintegrated housing company that builds, sells, and insures affordable housing.Our commitment to creating a World Class Customer Experience is unparalleled inthe housing industry and we believe it begins with a World Class Team MemberExperience. From entry-level to more experienced positions, we're activelyrecruiting individuals who are passionate, positive, and eager to learn. Wethen equip you for success, whether you're in the office, in the field, or onthe floor. As a member of our team you'll enjoy excellent benefits,opportunities for growth, and an encouraging culture that supports work / lifebalance.

The Home Building Group is actively searching for a Customer Advocate tojoin the team at our Middlebury, IN facility.

Position Summary:

TheCustomer Care Advocate is responsible for ensuring that our customer'sexperience is positive and timely by answering call, prioritizing serviceneeds, and entering data in an organized and purposeful manner. Must haveproven skills dealing with difficult situations to ensure that the customer’sexperience results in positive outcomes.

CoreCompetencies – Candidates who do not meet these competencies will not beconsidered.

  • Work under pressure and handling fast paced environment and multiple deadlines
  • Communicates clearly, positively, effectively, and timely in person, in writing, and by phone
  • Builds relationships with customers, peers, and managers
  • Ability organize and prioritize, effectively
  • Effectively resolve issues and escalate issues when necessary
  • Understands the importance of customer experience
  • Able to provide accurate, valid, and complete information by using company methods and tools

Essential Duties /Responsibilities:

  • Manages large numbers of incoming calls and ensures prompt response times
  • Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution
  • Keeps records of customer interactions, process customer data, and file documents
  • Coordinates service requirements of customers effectively and timely
  • Takes the extra mile by inquiring about service requests to ensure one-trip service completion
  • Able to maintain physical and electronic records, effectively
  • Willing to travel (25% or less)

Minimum Qualifications:

  • High School diploma or equivalent
  • Prior Customer Services experience preferred
  • Experience in the manufactured home industry preferred
  • Proficient in AS-400, VANTAGE, and MS Office Products, including Excel
  • Excellent phone etiquette
  • Professional demeanor and presentation
  • Willing to visit customers and negotiate resolutions

MIDDLEBURY, Indiana, 46540
United States

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