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Customer Advocate / Quality Assurance (Gatekeeper) - Wakarusa, IN in 66700 STATE ROAD 19 ,WAKARUSA,IN at Clayton Home Building Group

Date Posted: 4/29/2019

Job Snapshot

Job Description

Customer Advocate / Quality Assurance (Gatekeeper) - Wakarusa, IN

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more seasoned positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip team members for success, whether in the office, in the field, or on the floor. Members of our team enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. 

General Expectations:

       Advocate for the end customer by upholding the highest quality World Class expectation on their behalf at your respective gateway. Serving as an expert in the identification of quality issues and the facilitation of the root cause process and taking the lead on galvanizing the resources to correct the quality issues before allowing the home to pass through their gateway.

Duties / Responsibilities:

  • Inspect the home through the lens of the end customer.
  • Read and understand both the order and the prints for the day’s run in preparation for homes coming through the gateway that day. Rectify any discrepancies with engineering and the Area Manager immediately.
  • Inspect homes using the checklist provided, DAPIA, and general knowledge and experience.
  • Immediately stop homes that do not meet the required quality standards.
  • Work with the Area Manager(s) in your gateway to determine the root cause of issues by providing paperwork and tracking the completion of that paperwork within 24 hrs for all repeat issues.
  • Keep a floor by floor record of audit results for the Area Manager EVAL (supporting documentation).
  • Tabulate daily results and provide information to TMX team.
  • Track finding data & chart for display on communication centers / morning huddle discussions.

Skills, Knowledge, and Abilities Required:

  • DAPIA expert in assigned gateway.
  • Ability to read and understand both orders and prints.
  • Courage to stop the production line.
  • Leadership ability to pull resources together to solve a common problem.
  • Communicating clearly and constructively at all levels of the organization.

Education and Qualifications:

  • 10 + years of experience in manufactured housing in relevant gateway departments preferred
  • Leadership / management experience in a manufacturing environment preferred
  • 5+ years’ experience in a QA/QC role preferred
  • Certification relating to quality preferred
  • Technical certifications in plumbing electrical, building trades highly desirable

66700 STATE ROAD 19
WAKARUSA, Indiana, 46573
United States

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